Year: 2024 | Month: February | Volume 69 | Issue 1Special
Development of Information Systems and Technologies in the Field of Hotels and Tourism
Valentyna Postova
Iryna Mazurkevych
Maryna Riabenka
Alla Lukianets and Iryna Krupitsa
DOI:10.46852/0424-2513.1.2024.37
Abstract:
It has been empirically established that information systems in the hotel industry exhibit economic viability and effectiveness when they generate additional income for the hotel, confer competitive advantages in the market, augment market share, curtail costs, enhance the service process, and improve the efficiency of individual departments as well as the hotel as a whole. Furthermore, the implementation of such systems can fundamentally transform the methodological, informational, and technological components of management processes, elevating them to a qualitatively new and more efficient level, thereby significantly enhancing the quality of service within the hotel. Statistical data indicates that Ukraine lags leading developed nations in terms of information technology implementation and automation of hotel management. Nevertheless, the Ukrainian market holds promising potential for further advancements in this domain, owing to the existence of more than ten high-quality, modern hotel management automation systems. Moreover, some of those systems are originally developed by Ukrainian companies rather than adapted from foreign systems. Consequently, these systems are better tailored to the unique conditions prevalent in Ukraine. The integration of such systems will exert a substantial positive impact on the competitiveness of hotels in Ukraine. Consequently, it can be deduced that the adoption of new technologies by society holds the potential to significantly enhance the outcomes of human endeavors. These technological advancements offer effective solutions to various challenges encountered by institutions, including hotels. The primary objectives of a hotel encompass accommodating guests, delivering a range of services, managing room reservations, and more. Through the utilization of these technologies, these tasks can be accomplished not only with utmost quality but also expeditiously and at reduced resource costs. The hospitality and tourism industry operates on a global scale, encompassing major airlines, hotel networks, and travel corporations worldwide.
Highlights
- The integration of information and communication technologies (ICT) within the tourism industry is imperative for prosperity, enabling accessibility, data visibility, product diversification, and customer satisfaction.
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